topic Re: Getting switching information in SIM cards & Porting

Getting switching information

Bex65 — Mon, 18 Jul 2022 10:29:14 GMT

I can’t get my switching information, i get a text saying due to account status for my number they can’t process it, it’s the same issue when I log in, any help? I don’t really want to ring, as with two small children it’s hard to get time! Thanks

Re: Getting switching information

Schockwave — Mon, 18 Jul 2022 11:06:00 GMT

Hello @Bex65 ,

Welcome to the community,

This is a public forum with no access to accounts and as this is account related, you will need to ring customer service or use live chat if someone is available.

Re: Getting switching information

XRaySpeX — Mon, 18 Jul 2022 14:11:19 GMT

@Bex65 : Do you mean your PAC for porting to another network?

If you have more than 1 number on your MyEE a/c you can't use text to 65075 to get your PAC but will need to call CS for it.