topic Re: SIM not working in SIM cards & Porting

SIM not working

BigKay7688 — Thu, 14 Jul 2022 17:26:45 GMT

Hi I am new to EE I have a pay monthly SIM order yesterday came today but it is not registering.

My phone is a EE phone not pay monthly I have no signal and when I go into my SIM settings it says I have no carrier.

Is the SIM broken or an I doing something wrong I tried to register it on the web site but it tells me the number is not a EE number.

Re: SIM not working

Chris_B — Thu, 14 Jul 2022 18:17:31 GMT

@BigKay7688 Have you put the sim in the device the correct way round?

Re: SIM not working

BigKay7688 — Thu, 14 Jul 2022 18:22:51 GMT

Yeah it will only go in 1 way tried whiping the SIM and restarted my phone umpteen times

Re: SIM not working

Chris_B — Thu, 14 Jul 2022 18:26:44 GMT

@BigKay7688 If the sim is in the correct way round you’ll have to give it time to activate it can take up to 24 hours but it’s usually only a few hours. Restarting the device once every 30 minutes can help register the sim.

Re: SIM not working

Leanne_T — Fri, 15 Jul 2022 07:05:08 GMT

Morning @BigKay7688

Thanks for coming to the community.

Is the SIM card working this morning for you?

If not, does the phone work with any other SIM?

Speak soon 🙂

Leanne.