topic Re: New Phone from EE , new Sim from EE ... still a problem in SIM cards & Porting

New Phone from EE , new Sim from EE ... still a problem

Zuleika — Wed, 13 Jul 2022 13:40:09 GMT

Previously Samsung phone suddenly stopped working. Hardly any signal , no calls could be made coming in or going out Almost £17 PAYG on it .

Screen message on new phone says INSERT SIM ,

But I've done that .... tried it both ways !!!!.

Re: New Phone from EE , new Sim from EE ... still a problem

Schockwave — Wed, 13 Jul 2022 15:13:09 GMT

Hello @Zuleika ,

Welcome to the community,

Do you still have your old SIM card? You do not need to the new SIM card if the other one works, could you please try your old SIM card in your new phone, should still work?

Re: New Phone from EE , new Sim from EE ... still a problem

Zuleika — Thu, 14 Jul 2022 13:01:36 GMT

Hi thanks for the reply .No I don't have the original .
However as a last resort I removed the new sim nano from the phone and put the whole back together ,inserting that into the new 4G phone they had also sent .Really I expected to damage it ,it was such a tight fit but hey
presto it worked!

Sent from my iPad

Re: New Phone from EE , new Sim from EE ... still a problem

Leanne_T — Thu, 14 Jul 2022 13:17:35 GMT

Thanks for coming back and letting us know @Zuleika

Leanne 🙂