topic Re: Re: New phone no signal in SIM cards & Porting

Re: New phone no signal

Nat9782 — Wed, 13 Jul 2022 18:50:39 GMT

I moved my old sim across to the new phone as we didn’t get new sims. But there’s still no network and when I tried to restart and put the sim back in the old phone and reset the new one, the sim doesn’t register in anything now

Re: Re: New phone no signal

Chris_B — Wed, 13 Jul 2022 19:10:20 GMT

@Nat9782 You’ll have to call customer services about this as your sim should still work. Just to check are you 100% certain you didn’t receive a Sim in the package with the new phone is obviously not within the box that the phone came in they are loose.

Re: Re: New phone no signal

bristolian — Wed, 13 Jul 2022 19:42:27 GMT

It may be that there's a network issue in your locality causing a loss of coverage.

Do you know any friends or relatives nearby who use EE - do they have any problems?

You can also check for known faults using "check status" on the online coverage tool