topic Re: Google pixel 6 didnt come with a sim card in SIM cards & Porting

Google pixel 6 didnt come with a sim card

Crazyclarkson — Wed, 06 Jul 2022 13:34:30 GMT

I ordered the Google pixel 6 with a full plan after upgrading but it didn't come with a sim card. What should I do

XRaySpeX — Wed, 06 Jul 2022 13:53:13 GMT

Use your existing SIM. It has your upgraded plan on it.

Crazyclarkson — Wed, 06 Jul 2022 13:55:10 GMT

I lost my sim card for my previous phone but it was still connected to the EE network so I had no issues. I'm not sure what I did back then though

XRaySpeX — Wed, 06 Jul 2022 13:59:12 GMT

Order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

Crazyclarkson — Wed, 06 Jul 2022 14:00:40 GMT

What's the Esim option. Would that work or not?

James_B — Wed, 06 Jul 2022 14:35:08 GMT

Yes, you can use an eSIM with your Google Pixel 6.

Hope this helps. 🙂

James

Crazyclarkson — Wed, 06 Jul 2022 14:36:27 GMT

Ive done that now but it says "sim not provisioned for voice" and isn't connecting to EE network and I can't use my data, calls or texts

James_B — Wed, 06 Jul 2022 14:46:43 GMT

Is your old phone still connected to the network to receive the security PIN required for the SIM swap?

James

Crazyclarkson — Wed, 06 Jul 2022 14:51:09 GMT

Thank you. I didn't know that was a thing. My sim still isn't active but my guess is that it will take a bit of time?

Leanne_T — Wed, 06 Jul 2022 14:53:25 GMT

It can take up to 24 hours for the SIM card to activate.

Leanne 🙂

Crazyclarkson — Wed, 06 Jul 2022 14:54:23 GMT

Oh wait sorry, I went back on it and it asked me to state my serial number on my Esim. I don't know where to find that

Leanne_T — Wed, 06 Jul 2022 14:57:42 GMT

If you have not had this, please get in touch with our customer care team on 0800 079 8586.

Leanne.