topic Cancel injustice contract in SIM cards & Porting

Cancel injustice contract

birdy_birdday — Mon, 04 Jul 2022 10:41:55 GMT

My phone was stolen last Friday, so I went to the nearest ee shop to get the new replace sim for my old pay as you go sim. I did not want to have any contract because I have to leave UK in few days. So, I signed for the new sim which they said it pay as you go sim replacement for my old sim. It’s also my false that i did not read everything carefully before signing because it’s very busy, the police was coming, and a lots of thing to do.

The problem is that I have to close all UK account and go back to my country. It means that I cannot pay for any contract because I have no any UK card or account right now and I have not paid for the contract because it happened only 2 days ago. Can I cancel this injustice contract without any fee?

Re: Cancel injustice contract

Leanne_T — Mon, 04 Jul 2022 11:38:50 GMT

Hi there @birdy_birdday

Welcome to the community.

Do you know how long the contract is for?

This will show in your My EE account.

Speak soon.

Leanne.

Re: Cancel injustice contract

birdy_birdday — Mon, 04 Jul 2022 11:39:58 GMT

Contract for 1 year

Re: Cancel injustice contract

Leanne_T — Mon, 04 Jul 2022 11:41:24 GMT

Thanks @birdy_birdday

Please give us a call on 150 and the team will get this looked into for you and see what they can do to help.

Leanne 🙂

Re: Cancel injustice contract

birdy_birdday — Tue, 05 Jul 2022 15:29:16 GMT

Thank you for your help. I have called 150 and found that they cannot do anything for my case except going to the branch. So, I would like to complaint and suggest anyone to be caution with this ee branch (tottenham court road).

Re: Cancel injustice contract

Leanne_T — Tue, 05 Jul 2022 15:30:51 GMT

I'm sorry to hear this @birdy_birdday

You can find information on submitting a complaint on our Complaints code of practice, Help page 🙂

Leanne.

Re: Cancel injustice contract

birdy_birdday — Fri, 29 Jul 2022 17:44:32 GMT

Sorry for late update.

I have been contacted with ee customer resolution team, Kelly (sorry if I spell your name incorrectly). She helped me to switch from the monthly contract to PAYG. I really appreciate in her help.

Re: Cancel injustice contract

James_B — Sat, 30 Jul 2022 07:23:44 GMT

I'm happy to hear Kelly was able to help @birdy_birdday

Thanks for the update. 🙂

James