topic Re: ported all ok yesterday, now new number showing in SIM cards & Porting

ported all ok yesterday, now new number showing

LC65 — Sat, 02 Jul 2022 13:05:21 GMT

Moved from O2 yesterday, put sim in my iphone 13 and used it and my correct number showed when calling another mobile.

Today a new number is showing and all calls to my original number are going to VM.

Ive turned the phone off and on to no avail.

This wont be good for my business

Re: ported all ok yesterday, now new number showing

Chris_B — Sat, 02 Jul 2022 15:38:14 GMT

@LC65 Turn off iMessage and FaceTime then restart the device, now check your number is correct in Settings>Phone. If it is you can enable iMessage and FaceTime.

This issue was caused because you enabling iMessage and FaceTime before your number got ported and iMessage and FaceTime latch on the the number that on the sim even after you port a number over.

Re: ported all ok yesterday, now new number showing

LC65 — Sat, 02 Jul 2022 20:28:34 GMT

many thanks for your response, followed your suggestion but still no change Im afraid.

Re: ported all ok yesterday, now new number showing

Jon_K — Sun, 03 Jul 2022 08:20:53 GMT

Hi @LC65.

Does your correct number display in settings?

Is your old 02 SIM card working still?

Jon

Re: ported all ok yesterday, now new number showing

LC65 — Sun, 03 Jul 2022 08:23:11 GMT

Hi, the new number is showing in settings, old sim disposed of.

Re: ported all ok yesterday, now new number showing

Jon_K — Sun, 03 Jul 2022 08:38:40 GMT

Thanks @LC65.

If you make a call to a friend or family member from your phone, which number shows up?

Jon

Re: ported all ok yesterday, now new number showing

LC65 — Sun, 03 Jul 2022 08:39:32 GMT

the new number

Re: ported all ok yesterday, now new number showing

Jon_K — Sun, 03 Jul 2022 10:06:19 GMT

Thanks @LC65.

This would suggest the port isn't fully completed.

I'd recommend getting in touch with our Customer Care team so they can check the current status of your number port.

You will be able to call 150 from the new number.

Jon

Re: ported all ok yesterday, now new number showing

LC65 — Sun, 03 Jul 2022 10:16:48 GMT

yes, 100%, just spoken to EE.

Could have been avoided with a simple explanation of the porting process/timescales, perhaps a guide within the sim envelope.

Many thanks everyone

Re: ported all ok yesterday, now new number showing

bristolian — Sun, 03 Jul 2022 11:25:49 GMT

@LC65 wrote:

Could have been avoided with a simple explanation of the porting process/timescales

There is some info, including the timescales, on this EE help page