topic Re: New sim in SIM cards & Porting

New sim

Ruthsgarrett — Sat, 02 Jul 2022 09:24:29 GMT

How do I order a replacement SIM card, I have lost mine

Re: New sim

XRaySpeX — Sat, 02 Jul 2022 10:01:56 GMT

@Ruthsgarrett : Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

Re: New sim

James_B — Sat, 02 Jul 2022 10:56:20 GMT

Hi @Ruthsgarrett,

Welcome to the EE Community. 🙂

In addition to @XRaySpeX's great advice, I'd recommend contacting Customer Care as soon as possible to report your SIM lost. They'll bar the SIM straight away to make sure no one can use it and can send you a replacement in the post if it isn't convenient to visit a store.

James

Re: New sim

Ruthsgarrett — Sat, 02 Jul 2022 12:30:36 GMT

Yea great got it sorted , thank you all…

Re: New sim

James_B — Sat, 02 Jul 2022 13:00:07 GMT

Thanks for letting us know @Ruthsgarrett 🙂

James

Re: New sim

XRaySpeX — Sat, 02 Jul 2022 18:01:07 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.