topic Re: Moved from BT- old number not transferred in SIM cards & Porting

Moved from BT- old number not transferred

cookiefish — Wed, 29 Jun 2022 10:40:35 GMT

I set up a new contract and handset plan with EE, via the BT call centre. They said porting would be automatic. I’ve had my new phone for 48 hours and my old number hasn’t been transferred. I’ve tried entering the PAC code in my EE myself, but not recognised. I cannot cope with having a new phone number, I need to keep the old one. I’m ready to send my phone back and cancel my contract if not sorted. I used live chat and advised transfer would happen automatically within 48 hours. I’ve restarted my phone numerous times. Nada.

Re: Moved from BT- old number not transferred

Leanne_T — Wed, 29 Jun 2022 11:54:06 GMT

Hi there @cookiefish

Thanks for coming here 🙂

Please give us a call on 150, the team will check the number transfer for you and help you get this sorted.

Let me know how you get on.

Leanne.

Re: Moved from BT- old number not transferred

cookiefish — Wed, 29 Jun 2022 11:59:39 GMT

I went on live chat. Said another 24-48 hours!!! I’m not convinced it will ever happen.

Re: Moved from BT- old number not transferred

Leanne_T — Wed, 29 Jun 2022 12:17:19 GMT

Hi @cookiefish

If you would like this looked into further, please call us on 150. The team can help you further 🙂

Leanne.