topic Re: Verification code issue in SIM cards & Porting

Verification code issue

Rooma — Tue, 28 Jun 2022 23:21:26 GMT

I recently ported my number from Lycamobile to EE. Now, i am unable to receive verification codes from Whatsapp and My EE app.

How to resolve this issue?

Jon_K — Wed, 29 Jun 2022 07:03:42 GMT

Welcome to the EE Community.

Are you able to make and receive calls and texts from other mobile numbers?

Do you have a signal on the phone?

Jon

Rooma — Wed, 29 Jun 2022 07:23:36 GMT

Yes, i am receiving calls and text messages from other numbers. And have
signals. But no verification codes from Whatsapp and My EE app.

Jon_K — Wed, 29 Jun 2022 07:38:06 GMT

Thanks @Rooma.

Can you try restarting your phone?

If this still doesn't work I'd recommend getting in touch with our Customer Care team so they can check your preferences on your account.

Jon

Rooma — Thu, 30 Jun 2022 21:36:27 GMT

Thanks for your concern. The issue was resolved automatically after 24 hours.

Now everything is working fine.

Jon_K — Fri, 01 Jul 2022 07:12:05 GMT

That's great, @Rooma.

Thanks for letting me know 🙂

Jon

scrltrx — Mon, 01 Jul 2024 18:57:15 GMT

Hii,can I àsk what did you do to receive verification code?