topic Re: eSim in SIM cards & Porting

eSim

SawR91 — Tue, 28 Jun 2022 06:47:09 GMT

Tried activating a eSim this morning for my iPhone 11 Pro but when it sends an activation code through it says the code is invalid. Have tried 5 different codes now. Anyone experienced this issue before and gotten a resolution that doesn’t require sitting on hold for ages?

thanks.

Re: eSim

James_B — Tue, 28 Jun 2022 09:14:12 GMT

Hi @SawR91,

Welcome to the EE Community. 🙂

Is this a brand new SIM or a replacement?

James

Re: eSim

chistery — Tue, 28 Jun 2022 09:24:33 GMT

Have you tried entering it manually, as suggested here?

Re: eSim

jrhop — Tue, 28 Jun 2022 13:49:24 GMT

Same issue yesterday for me too, gave up in the end. Not tried it since. I was swapping existing physical sim to esim, but the SMS which came through kept saying wrong code, tried resending 20 times and tried again a few hours later. Then gave up. Is it working today?

Re: eSim

Christopher_G — Tue, 28 Jun 2022 16:22:10 GMT

Is it a new SIM or a replacement, @jrhop?

May be worth giving it another try and entering the code manually.

Chris

Re: eSim

jrhop — Tue, 28 Jun 2022 17:02:47 GMT

Hi @Christopher_G I was downloading an eSIM through My EE app. The install part is working fine, the issue is when the verification code comes through via SMS. It said wrong code each time after typing it in. Same as the original post.

Re: eSim

Christopher_G — Tue, 28 Jun 2022 17:37:19 GMT

Are you connected to WiFi when you're trying to enter the code or mobile internet, @jrhop?

Could you try both please (if possible)?

Chris

Re: eSim

jrhop — Tue, 28 Jun 2022 18:09:13 GMT

Yes @Christopher_G tried both and both connected at the same time.

Re: eSim

James_B — Wed, 29 Jun 2022 06:52:23 GMT

Hi @jrhop,

Please get in touch with Customer Care so a member of the team can activate your SIM manually.

They'll be happy to help. 🙂

James