topic Re: Samsung S21 showing wrong Phone Number in SIM cards & Porting

Samsung S21 showing wrong Phone Number

Kncowans — Fri, 24 Jun 2022 11:44:08 GMT

Hello all

I hope you are all well.

I have recently been moved from BT to EE along with my Phone Number.

The Phone Number seems to have been moved over successfully, however, the Sim is still showing the Phone Number that came with the Sim.

Some sections of the Samsung Galaxy S21 takes the Phone Number from the Sim which is causing some issues for me.

I am Autistic with OCD so this issue is really annoying to me.

Is it possible to Edit the Phone Number which is stored on the Sim?

Thanks in advance

Kevin

Re: Samsung S21 showing wrong Phone Number

Schockwave — Fri, 24 Jun 2022 11:55:43 GMT

Hello @Kncowans ,

Welcome to the community,

How long is it since you moved to EE? Have you tried restarting your phone, that is rebooting it?

Have you had a look in your My EE either online or via the app, to see that it is showing the correct number?

Re: Samsung S21 showing wrong Phone Number

Christopher_G — Fri, 24 Jun 2022 14:03:50 GMT

Hi @Kncowans

Welcome to the community. 🙂

If you could get back to us answering @Schockwave's questions, we'll do our best to help.

Do you have another phone that you could try the SIM card in? One in which you can amend the number in the phone settings? If you could try that and pop the SIM back into your phone, it should update it.

Chris

Re: Samsung S21 showing wrong Phone Number

Kncowans — Fri, 24 Jun 2022 14:25:01 GMT

Hello

Thanks for the Reply.

I know I moved to EE This Week, possibly a couple of Days, apologies for the vague answer, with my Autism I tend to perceive Time differently to most.

I Rebooted the Phone when I received the Text instructing me to do so.

Yes, the correct Phone Number is showing in the My EE App.

Unfortunately, I do not have another Phone to try.

I know my Sisters Family use iPhones, would they do?

Thanks in advance

Kevin

Re: Samsung S21 showing wrong Phone Number

Schockwave — Fri, 24 Jun 2022 14:32:56 GMT

@Kncowans , Do not worry, that is what we are here for, is to try and assist.

It does not matter what phone it is, you can put it in any phone, but if they are locked to another network, will not work, hope this helps. You may just need to reboot a few times for it to show your number on your phone.

Re: Samsung S21 showing wrong Phone Number

Christopher_G — Fri, 24 Jun 2022 14:34:10 GMT

It's no problem at all, @Kncowans. 🙂

It sounds like the number has transferred successfully from your previous network.

Yes, an iPhone would be perfect. You should be able to amend the number in Settings > Phone > My Number.

Hope this works for you.

Chris

Re: Samsung S21 showing wrong Phone Number

Kncowans — Fri, 24 Jun 2022 16:58:08 GMT

Hello

I borrowed my Sisters iPhone, after having to convince her that it was a genuine issue.

I have now changed the Phone Number on the Sim and it is now showing correctly on my Samsung.

Thanks

Kevin

Re: Samsung S21 showing wrong Phone Number

Schockwave — Fri, 24 Jun 2022 16:59:50 GMT

@Kncowans , Pleased to hear you have sorted it and it is all working, thank you for coming back and letting us know.

Re: Samsung S21 showing wrong Phone Number

Kncowans — Sat, 25 Jun 2022 16:48:31 GMT

Hello

Sorry, I just need to check something.

When I change the Phone Number using the iPhone should I add the +44 Prefix?

So I would enter:

+44 7721 000000

Or should I just enter the Phone Number as in:

07721 000000

I just want to make sure that I entered it correctly.

Thanks in advance

Kevin

Re: Samsung S21 showing wrong Phone Number

Profile closed — Sat, 25 Jun 2022 17:25:11 GMT

@Kncowans +447

Re: Samsung S21 showing wrong Phone Number

Kncowans — Tue, 28 Jun 2022 14:42:59 GMT

Hello

Sorry, I missed your Reply.

Thanks for the information, much appreciated.

Kevin

Re: Samsung S21 showing wrong Phone Number

Thatspete2 — Sat, 15 Jul 2023 11:26:42 GMT

Is there a link or how to regarding connecting a watch to a pay monthly account? Searching help only brings this query which as not actually an answer. It seems to be very difficult to get help on this topic.

Thanks

Re: Samsung S21 showing wrong Phone Number

Thatspete2 — Sat, 15 Jul 2023 11:42:29 GMT

The poster clearly stated that the phone is an S21 so not an I-phone. Changing the phone number in the user's profile one the mobile does not change the number associated with the device in the phone's about page. It seems that this phone number is used by many services including EE's very own pages for associating a watch with an EE contract. This existing problem is preventing me from associating my watch with my EE sim as the EE pages tell me that the old sim number is not associated with my EE account now that my real mobile number has been ported.

It's extremely difficult to find any information on the EE website for connecting a watch so this issue with EE porting a number to the EE sim seems to break a number of phone functions that were working on my old service provider.

This topic should not be marked as resolved as this response does not fix the issue with the old EE sim number persisting on the Galaxy S21 internal About information.

A full solution would be appreceated.

Thanks

Re: Samsung S21 showing wrong Phone Number

Leanne_T — Sat, 15 Jul 2023 12:36:06 GMT

Hi @Thatspete2

Thanks for coming here.

What happens when you try and connect your watch to the phone?

Are you connecting a Samsung watch?

Leanne 🙂

Re: Samsung S21 showing wrong Phone Number

Thatspete2 — Sun, 16 Jul 2023 09:24:28 GMT

Hi Leanne,

Thanks for replying. I am connecting my Samsung Watch 5 to my Samsung Galaxy S21. Through the Galaxy Wearable app on my phone I go through "Set up a mobile plan". After my phone has connected to my service provider, it take me to the EE page to set up a mobile plan. This takes me to the EE account login page and I successfully log in to my account. I am then presented with the following dialog which indicates that there is a mis-match between the phone number that EE is retrieving from my phone versus the phone number registered to my account. The dialogue is attached.

I do note that EE has my number starting with 079, my Samsung account on my phone has the number starting 4479 and my phone "About" screen has the original sim number starting 074

Re: Samsung S21 showing wrong Phone Number

Leanne_T — Sun, 16 Jul 2023 10:19:46 GMT

Thanks @Thatspete2

If you log into your My EE account online, select Plans and Subscriptions, then Manage Numbers, can you change your number to Bill payer from user?

Leanne.

Re: Samsung S21 showing wrong Phone Number

Thatspete2 — Sun, 16 Jul 2023 11:59:06 GMT

Hi Leanna,

I made the suggested change to my account and this number is now both bill payer and user. I still get the same error from EE that I am not the account holder.

Re: Samsung S21 showing wrong Phone Number

Leanne_T — Sun, 16 Jul 2023 12:07:24 GMT

Thanks for trying this @Thatspete2

In this case, please call us on 150 and the team will get this looked into in more detail and help you get the watch connected 🙂

Leanne.

Re: Samsung S21 showing wrong Phone Number

Thatspete2 — Tue, 18 Jul 2023 09:54:58 GMT

Hi Leanne,

The support team on 150 were able to help resolve this issue and my watch is now connected. FYI - It does not matter that the phone's About screen is showing the old sim number, this issue was related to my online account having two sims associated with it when I was trying to link my phone.

Thanks for your help. Case closed 👍

Pete

Re: Samsung S21 showing wrong Phone Number

Leanne_T — Tue, 18 Jul 2023 10:18:21 GMT

Thank you very much for coming back and letting me know this is now sorted for you @Thatspete2

Leanne 🙂