topic Re: must be after date of birth in SIM cards & Porting

must be after date of birth

mustyilik — Wed, 22 Jun 2022 09:31:18 GMT

Hello everyone, I am trying to move to EE but when I try to get new contract on credit control check page it gives 'must be after date of birth' error so I can not go on, I have cashback so I don't want to go EE shop or call, I tried couple of other devices it is still same.

Re: must be after date of birth

Christopher_G — Wed, 22 Jun 2022 12:17:12 GMT

Hi @mustyilik

Welcome to the community.

Which field is displaying this error message?

Chris

Re: must be after date of birth

mustyilik — Wed, 22 Jun 2022 12:26:49 GMT

On Credit check page after bank account details, sim only deal.

Re: must be after date of birth

Christopher_G — Wed, 22 Jun 2022 12:33:40 GMT

OK, thanks @mustyilik

Could you send a screenshot of the page please (obscuring any sensitive information)?

Thanks

Chris

Re: must be after date of birth

mustyilik — Wed, 22 Jun 2022 13:41:13 GMT

[Mod edit: Images rejected because they contain personal information.]

Re: must be after date of birth

Christopher_G — Wed, 22 Jun 2022 12:48:18 GMT

Thanks, @mustyilik

I couldn't approve one of your images as it contained sensitive information. I don't understand why you're getting those messages though.

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: must be after date of birth

mustyilik — Wed, 22 Jun 2022 12:52:32 GMT

sent you the private message, ive tried other devices and browsers, still get same error

Re: must be after date of birth

mustyilik — Thu, 23 Jun 2022 15:34:22 GMT

I do have still that problem, can't use website to get contract. Don't want to miss that sim only deals with Amazon voucher but nothing has been changed. Can someone report that problem to developers of your website.