topic Re: Replacement SIM not activating in SIM cards & Porting

Replacement SIM not activating

NJ11 — Wed, 22 Jun 2022 16:24:39 GMT

I have received my replacement SIM. I have been to the sim swap section but can not see how to activate. Can anyone help? Thanks

Re: Replacement SIM not activating

Christopher_G — Thu, 23 Jun 2022 06:54:13 GMT

Hi @NJ11

Welcome to the community.

What was the reason you needed a new SIM card? Have you tried just popping it into the device?

Chris

Re: Replacement SIM not activating

NJ11 — Thu, 23 Jun 2022 06:59:36 GMT

Hi Chris
Replacement of an old SIM card.

Didn't know at the time there was a National outage and it seems to have
resolved by itself now but thank you for replying

Re: Replacement SIM not activating

Christopher_G — Thu, 23 Jun 2022 07:06:10 GMT

Glad it's working, thanks for letting me know, @NJ11 🙂

Sorry for any inconvenience caused.

Chris

Re: Replacement SIM not activating

NJ11 — Thu, 23 Jun 2022 07:09:36 GMT

Thanks Chris
These things happen and I know EE worked hard to resolve as quickly as
possible.
Nikki

Re: Replacement SIM not activating

DellBoy64 — Thu, 13 Oct 2022 17:00:25 GMT

up graded my old mobile phone wanted new sim.

Re: Replacement SIM not activating

James_B — Thu, 13 Oct 2022 17:04:26 GMT

Hi @DellBoy64,

Welcome to the EE Community. 🙂

How can we help today? Do you need a different sized SIM for a new phone?

James

Re: Replacement SIM not activating

DellBoy64 — Thu, 13 Oct 2022 17:05:00 GMT

Can anyone help please.