topic Replacement sim. Isn't working in SIM cards & Porting

Replacement sim. Isn't working

Celina1 — Wed, 22 Jun 2022 22:00:48 GMT

I ordered a replacement sim, it says that replacement sim. Should be activated

But it's still showing no service on my Phone.

Re: Replacement sim. Isn't working

Chris_B — Thu, 23 Jun 2022 07:22:36 GMT

@Celina1 Is it working today? Have you tried restarting the device? There was a network wide data issue yesterday so that could be the reason why it didn’t activate.

Re: Replacement sim. Isn't working

Leanne_T — Thu, 23 Jun 2022 07:23:51 GMT

Hi there @Celina1

Thanks for coming to the community 🙂

What was the reason for the replacement SIM card?

Do you still have the old SIM?

Speak soon.

Leanne.

Re: Replacement sim. Isn't working

Celina1 — Thu, 23 Jun 2022 22:15:36 GMT

No it's not working

And I don't have the old sim anymore

Sent from my phone

Re: Replacement sim. Isn't working

James_B — Fri, 24 Jun 2022 08:49:29 GMT

Hi @Celina1,

If you ordered a SIM online, it won't be pre-activated.

If you don't have the old SIM to receive a security PIN, please get in touch with Customer Care to activate it.

Thanks

James