topic Re: New mobile and no connection - New contract in SIM cards & Porting

New mobile and no connection - New contract

KM43 — Wed, 22 Jun 2022 15:41:24 GMT

Trying to get my mobile up and running and transfer my old number over. Sounds easy doesn't it, well it is actually - Give them a PAC code and they do the rest. However it's more than 72 hours since I asked EE to get my phone up ad running. Still no setup and now I can't get through to customer service. Sounds like they are in meltdown. Please tell me this is a glitch or is it a true reflection of my relationship going forward with EE customer service and technical support?!! Not sure if its worth the trouble to be honest.

I need a positive response.

Thanks

Re: New mobile and no connection - New contract

Northerner — Wed, 22 Jun 2022 17:06:10 GMT

Hi @KM43

I believe EE may have network issues today. Probably customers calling.

Have you tried restarting your device? If you have an iPhone try resetting your network settings.

Thanks

Re: New mobile and no connection - New contract

Richasu1959 — Wed, 22 Jun 2022 17:14:05 GMT

It has been bad today ...no problems usually ....finally got through on chat issues with service ... why can't they let us know by text or on app ( when you finally get to log on 8 attempts!)

Re: New mobile and no connection - New contract

bristolian — Wed, 22 Jun 2022 17:16:24 GMT

@KM43 wrote:

Trying to get my mobile up and running and transfer my old number over. Sounds easy doesn't it, well it is actually - Give them a PAC code and they do the rest. However it's more than 72 hours since I asked EE to get my phone up ad running.

Which day did you submit your PAC? And was it before or after 5.30pm?