topic Re: New Sim card in SIM cards & Porting

New Sim card

PatMon — Tue, 21 Jun 2022 16:58:08 GMT

Hi, I'm i received my new sim card and am trying to activate it. When I put my card into the phone, it is telling me "not registered on network"....because of that I can't receive the text message from EE with pin number!!

Anybody help me please??

Re: New Sim card

bristolian — Tue, 21 Jun 2022 19:08:22 GMT

What was the reason for this new SIM?

Is this an upgrade? A replacement for a lost/stolen SIM? Or a new connection?

Re: New Sim card

PatMon — Tue, 21 Jun 2022 19:15:36 GMT

Lost sim...

Re: New Sim card

Leanne_T — Wed, 22 Jun 2022 06:25:19 GMT

Morning @PatMon

Thanks for coming here 🙂

Did you call our customer care team and report the SIM card as lost and have the replacement SIM sent out?

If so, this should be registered for you and not need activating. Does the phone show signal with any other SIM card?

Leanne 🙂

Re: New Sim card

PatMon — Wed, 22 Jun 2022 09:24:36 GMT

Yes...I contacted the help centre and they sent out a new replacement SIM

I have tried another Sim (EE) and it works fine.

Re: New Sim card

Leanne_T — Wed, 22 Jun 2022 09:34:15 GMT

Thanks @PatMon

In this case, please call us on 0800 079 8586 and the team will help you get the SIM card activated 🙂

Leanne.