topic Sim card issue: no service in SIM cards & Porting

Sim card issue: no service

YuGuo — Tue, 21 Jun 2022 15:47:50 GMT

Hi I am trying to set up new sim in my iPhone and it still says no service.(My iPhone is not from EE).

In addition, when I purchased this SIM card, I applied to keep my old phone number and submit the pac number.

Re: Sim card issue: no service

James_B — Wed, 22 Jun 2022 06:41:25 GMT

Hi @YuGuo,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly SIM?

Is your iPhone unlocked for all networks?

James

Re: Sim card issue: no service

YuGuo — Wed, 22 Jun 2022 07:17:36 GMT

Hi James,
It is Pay as you go and my phone is unlocked.
In the online chat with agents, I was told that the sim serial number is not matching and it is showing cancelled. But I just ordered it on Monday and received yesterday
Yu.

Re: Sim card issue: no service

James_B — Wed, 22 Jun 2022 07:35:49 GMT

Hi @YuGuo,

Are Customer Care sending you a replacement SIM?

James

Re: Sim card issue: no service

YuGuo — Wed, 22 Jun 2022 08:31:50 GMT

Not yet. EE order ref: xkoxxxxxxxxx

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Sim card issue: no service

James_B — Wed, 22 Jun 2022 08:24:58 GMT

Hi @YuGuo,

Are you in the UK?

Did you purchase your SIM with a pack? If not, have you topped it up to activate it?

James

Re: Sim card issue: no service

YuGuo — Wed, 22 Jun 2022 08:34:36 GMT

Yes in uk now. I purchased this sim card with the 15£ pack.

Re: Sim card issue: no service

James_B — Wed, 22 Jun 2022 08:52:46 GMT

Hi @YuGuo,

Please get in touch with Customer Care on 0800 956 6000 so a member of the team can take a quick look at your account. If they're unable to activate the SIM at their end, they'll be able to send you a replacement.

Thanks

James

Re: Sim card issue: no service

YuGuo — Wed, 22 Jun 2022 08:58:36 GMT

okay thanks.

Re: Sim card issue: no service

James_B — Wed, 22 Jun 2022 09:09:07 GMT

No problem @YuGuo 🙂

James