topic Re: No service in SIM cards & Porting

No service

Brewers06 — Fri, 17 Jun 2022 07:08:34 GMT

Hi, I got a new phone delivered and I’ve changed to my new SIM card and activated it. But my new phone is just saying no service. Any ideas at all? Thankyou

Re: No service

Chris_B — Fri, 17 Jun 2022 07:24:50 GMT

@Brewers06 Was this an upgrade? If it was does your old device still show a signal? Have you tried restarting the new device?

Re: No service

Brewers06 — Fri, 17 Jun 2022 09:11:06 GMT

Hi, yeah it was an upgrade. And as soon as I registered the new sim in the new phone the old phone and sim signal disappeared too. 🤷🏼‍♂️

Re: No service

James_B — Fri, 17 Jun 2022 09:35:34 GMT

Hi @Brewers06,

Welcome to the EE Community. 🙂

Did you activate your new SIM at myaccount.ee.co.uk/app/activate-sim?

Have you restarted your new phone since your old SIM was disconnected?

James