topic Re: My SIM stopped working in SIM cards & Porting

My SIM stopped working

JeanPi — Tue, 14 Jun 2022 13:22:35 GMT

My old SIM stopped working all of sudden, so I ordered a new SIM. However, the new SIM doesn't work either and it still shows NO SERVICE.

Re: My SIM stopped working

James_B — Tue, 14 Jun 2022 15:29:55 GMT

Hi @JeanPi,

Welcome to the EE Community. 🙂

Do you know why your old SIM stopped working? Was it damaged?

How did you order your replacement?

James

Re: My SIM stopped working

XRaySpeX — Tue, 14 Jun 2022 15:56:10 GMT

Are you on contract or PAYG?

Re: My SIM stopped working

JeanPi — Wed, 15 Jun 2022 08:32:26 GMT

Hi, the SIM stopped working all of sudden. It wasn't damaged, so I thought there is an issue with the SIM and ordered a replacement from EE. However, when I inserted the new SIM, I had the same problem. I tried to put the SIM in different phones and it is also not working. Called Customer Service, but they say my account has no issues.

Re: My SIM stopped working

JeanPi — Wed, 15 Jun 2022 08:33:16 GMT

I'm on contract.

Re: My SIM stopped working

Leanne_T — Wed, 15 Jun 2022 09:12:30 GMT

Hi there @JeanPi

Thanks for coming back to us 🙂

Does any other SIM card work in the phone?

Has the replacement SIM card been registered?

Leanne 🙂

Re: My SIM stopped working

JeanPi — Wed, 15 Jun 2022 14:03:02 GMT

Yes, other SIM works in the phone. I didn't register the SIM, because I was told by the EE employee that I don't need to. Moreover, I cannot have the message sent to the number, as the SIM doesn't have network.

Re: My SIM stopped working

Leanne_T — Wed, 15 Jun 2022 14:06:18 GMT

Hi @JeanPi

Thanks for coming back to me.

I would suggest getting back in touch with our customer care team, they can check the SIM card number and make sure this is registered for you, and if not they can register this over the phone.

Let me know how you get on 🙂

Leanne.