topic Re: Problem Transferring old phone number in SIM cards & Porting

Problem Transferring old phone number

LL38 — Sun, 12 Jun 2022 18:18:27 GMT

I have been trying to transfer my old bt number for 2 days now and I keep getting the message ‘technical problems try again later’. I need my old number for work, does anyone know how long the technical issues will take to resolve.

Re: Problem Transferring old phone number

XRaySpeX — Sun, 12 Jun 2022 18:23:21 GMT

@LL38 : When did you give your PAC to EE? Porting don't happen over the w/end. It'll probably happen now on Tues.

Re: Problem Transferring old phone number

Leanne_T — Mon, 13 Jun 2022 06:59:28 GMT

Hi @LL38

Thanks for coming here 🙂

Have you completed the online transfer form previously or get the error message each time you try?

Speak soon.

Leanne.

Re: Problem Transferring old phone number

LL38 — Mon, 13 Jun 2022 08:17:15 GMT

It happens every time I try. I input my new ee number, get the security code text then that’s as far as I get. I have tried again today and still getting the ‘technical issues’ message

Re: Problem Transferring old phone number

Leanne_T — Mon, 13 Jun 2022 08:30:54 GMT

Thanks @LL38

If you give us a call our customer care team will get this set up for you.

You can call us on 150 from the EE phone, or 0800 079 8586 from any other phone.

Thanks 🙂

Leanne.