topic Re: Sim not provisioned in SIM cards & Porting

Sim not provisioned

Lisa8620 — Fri, 10 Jun 2022 14:56:16 GMT

So I set up my new phone and now my sim is saying not provisioned I can’t call to sort it out any help would be great thanks

Re: Sim not provisioned

Lisa8620 — Fri, 10 Jun 2022 15:32:01 GMT

What the point in this if you can’t actually get the button to come up I’ve been waiting an hour and still not come up for me to talk to someone I can call my sim not working. I’m 7 half months pregnant and can’t use my phone I’m quite stressed out something might happen and I can’t contact who I need to

Re: Sim not provisioned

bristolian — Fri, 10 Jun 2022 17:33:46 GMT

Is this an upgrade phone or a new connection?

If it's an upgrade phone, is your existing SIM still working?

You can contact EE C/S on 0800 0798586 from any other phone if necessary.

Re: Sim not provisioned

Christopher_G — Sat, 11 Jun 2022 08:02:37 GMT

Hi @Lisa8620

Welcome to the community, we'll do our best to help.

Which phone are you using?

Chris