topic Re: temporary number comes back to haunt me in SIM cards & Porting

temporary number comes back to haunt me

JohnW47 — Wed, 08 Jun 2022 13:45:13 GMT

Moved from BT to EE 3 weeks ago

New sim had a temp number whilst old number ported to ee

all done within 24 hours

some txts still being sent on temp number

not picking up contact details on some incoming txts

Katie_B — Wed, 08 Jun 2022 15:27:25 GMT

Welcome to the community.

What phone are you using?

Katie 🙂

JohnW47 — Wed, 08 Jun 2022 15:48:13 GMT

Moto g(6)

Katie_B — Wed, 08 Jun 2022 16:37:15 GMT

Thanks for confirming @JohnW47.

I would recommend reporting this to our technical care team who can complete a full diagnostics and ensure your number port has fully completed.

Katie 🙂

JohnW47 — Wed, 08 Jun 2022 19:12:18 GMT

Thanks Katie

How do I report to the technical care team?

Chris_B — Wed, 08 Jun 2022 19:29:22 GMT

@JohnW47 You dial 150 from your device.

Leanne_T — Thu, 09 Jun 2022 07:46:40 GMT

If you can call 150 as @Chris_B has advised, the team will help you get this sorted 🙂

Let us know how you get on.

Leanne.