topic Replacement Sim Not Working in SIM cards & Porting

Replacement Sim Not Working

MichaelaW — Wed, 08 Jun 2022 12:21:05 GMT

Hi,

I recently upgraded and transferred to a digital sim, however the phone was faulty and I have had a new one. I have also received a new sim, however it shows no service and is not receiving the SMS code.

As I have no phone I cannot call anyone - what do I do?

Re: Replacement Sim Not Working

Leanne_T — Wed, 08 Jun 2022 14:26:29 GMT

Hi there @MichaelaW

Thanks for coming here 🙂

If you are unable to receive the PIN to activate the SIM card, you would need to get in touch with our customer care team. They will be able to get this registered for you.

Thanks.

Leanne.