topic Re: Re: Unable to re-activate eSIM following iPhone repair as can't receive the pin in SIM cards & Porting

Re: Unable to re-activate eSIM following iPhone repair as can't receive the pin

Netii9 — Mon, 06 Jun 2022 17:21:58 GMT

Having the same problem, the network is not working so can’t even make a call to them, and the chat is not working. I’ve got important call coming this week, and my phone hasn’t been working the past week

Re: Re: Unable to re-activate eSIM following iPhone repair as can't receive the pin

James_B — Tue, 07 Jun 2022 06:35:36 GMT

Hi @Netii9,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you with this. Are you trying to access live chat at ee.co.uk/contact-ee?

James

Re: Re: Unable to re-activate eSIM following iPhone repair as can't receive the pin

Netii9 — Tue, 07 Jun 2022 07:49:04 GMT

I am, there’s no option to speak to anyone says chat is open between 8 and 10.30 but no option to start the chat

Re: Re: Unable to re-activate eSIM following iPhone repair as can't receive the pin

James_B — Tue, 07 Jun 2022 08:03:06 GMT

Hi @Netii9,

Live chat is showing as available now. Are you using a VPN or outside of the UK?

James