topic Dad bought pay as you go phone in SIM cards & Porting

Dad bought pay as you go phone

Stewartdoc — Sun, 05 Jun 2022 16:30:22 GMT

My dad bought new pay as you go phone but unfortunately his old sim doesn't fit in new sim slot and also he has £20 credit on it. Would it be possible to transfer credit onto new sim?

Re: Dad bought pay as you go phone

Chris_B — Sun, 05 Jun 2022 17:00:31 GMT

@Stewartdoc You’ll have to call customer services to request this. But just to check EE sims are 3 in one sims and you push out the part you need.

Re: Dad bought pay as you go phone

Stewartdoc — Sun, 05 Jun 2022 18:18:12 GMT

Cheers, old sim is the biggest type that doesn't separate, that old, new phone only takes smallest sim, so that why it won't fit

Re: Dad bought pay as you go phone

XRaySpeX — Sun, 05 Jun 2022 18:47:30 GMT

Then push it out of the new SIM.

PAYG credit is not refundable or transferrable.

You'll lose the PAYG credit that remains on the old SIM. That's why it's never a good idea to buy a PAYG phone from EE, with its mandatory credit, when you already have a PAYG SIM from EE. Better to buy a SIM-Free phone outright from somewhere like Amazon.

Re: Dad bought pay as you go phone

Techhead — Mon, 06 Jun 2022 05:47:54 GMT

That’sa little bit muddled.

if the OP’s dad gets a replacement SIM for their old account and puts it in the new phone they’ll keep their old number and any credit they had. But they will lose any credit they’ve put on the new SIM.