topic Re: Broken SIM card while abroad in SIM cards & Porting

Broken SIM card while abroad

Natkub — Wed, 01 Jun 2022 08:25:57 GMT

Hi, My sim card has been damadged while being abroad,

I have no access to my number, can EE sent a replacement simcard to my home adress or can I use eSim - mind you my number is not working so I cannot get any codes or confirmation unless on diffrent number

Stuck

Thanks

Re: Broken SIM card while abroad

Chris_B — Wed, 01 Jun 2022 09:29:35 GMT

@Natkub You’ll need to call customer services to request a replacement SIM card, this will be posted to your billing address. If you then want this posted to you who ever does that will need to activate the SIM card before they post it to you. You can not set up the eSim while out of the UK even if you had a working SIM card.