topic Re: PAC code won't work in SIM cards & Porting

PAC code won't work

Jbrdl1 — Mon, 23 May 2022 15:06:18 GMT

I have my PAC code and every time I out it in the form submits an error message. I know my PAC code is correct and there are no chat services to help me out. I've tried to transfer my old number to my new SIM for 2 days now and I'm still no further along the line with no customer service to help, very frustrating.

Re: PAC code won't work

James_B — Mon, 23 May 2022 17:28:22 GMT

Hi @Jbrdl1,

Welcome to the EE Community. 🙂

Which error message do you see?

James

Re: PAC code won't work

Jbrdl1 — Mon, 23 May 2022 18:28:41 GMT

Please make sure you enter the right code. Your PAC will look like ABC123456, Your STAC will look like 123456ABC.

Re: PAC code won't work

Jbrdl1 — Mon, 23 May 2022 18:28:53 GMT

Please make sure you enter the right code. Your PAC will look like
ABC123456, Your STAC will look like 123456ABC.

Re: PAC code won't work

James_B — Tue, 24 May 2022 06:51:33 GMT

Hi @Jbrdl1,

When did you get your PAC? Could it have expired?

James

Re: PAC code won't work

Yas82 — Wed, 06 Jul 2022 12:42:40 GMT

I have the same problem and my pac is from Giffgaff and his new dated 2 days ago. Thanks

Re: PAC code won't work

Leanne_T — Wed, 06 Jul 2022 12:49:21 GMT

Hi @Yas82

Welcome to the community.

Do you get an error message when completing the online transfer your number form?

Speak soon 🙂

Leanne.

Re: PAC code won't work

slyddon — Mon, 01 Aug 2022 13:10:25 GMT

Hi, I'm also having the same issue. I have my pac code from BT, but when I enter it into the online form, a red box comes up saying:

"Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC."

I have checked and checked again that I am entering the correct digits / format.

Very frustrating, can you help?

Re: PAC code won't work

Leanne_T — Mon, 01 Aug 2022 13:53:09 GMT

Hi there @slyddon

Thanks for coming here 🙂

If you give us a call on 150, the team will make sure the number transfer is set up for you.

Thanks.

Leanne 🙂

Re: PAC code won't work

Plum78 — Fri, 09 Dec 2022 11:51:22 GMT

Hi,

I am having the same issue with my PAC code moving to another Network. I have literally just requested it and put it straight in to the other providers form, but it keeps saying there is an error. I have tried copy and paste, as well as typing it.

Can you help?

Re: PAC code won't work

James_B — Fri, 09 Dec 2022 11:56:07 GMT

Hi @Plum78,

Welcome to the EE Community. 🙂

Have you reached out to your new provider to see if they can process your number transfer manually?

James

Re: PAC code won't work

Sparkysaz — Tue, 07 Nov 2023 20:31:31 GMT

I'm getting exactly the same, received my code in the last couple if days, it's definately correct.

Re: PAC code won't work

Katie_B — Wed, 08 Nov 2023 07:38:41 GMT

Hi @Sparkysaz.

Thanks for coming here.

If you are unable to submit the online form please give us a call on 150.

Katie