topic Re: Ordered a new phone, new plan, wanted to keep my old number in SIM cards & Porting

Ordered a new phone, new plan, wanted to keep my old number

LynnePrince — Sun, 27 Feb 2022 20:32:45 GMT

I ordered and new phone and changed my plan online but forgot to say I wanted to keep my old number.

I now have two phone and two accounts

I need to transfer the new plan to the old number and cancel the new number.

How please?

Re: Ordered a new phone, new plan, wanted to keep my old number

BrendonH — Sun, 27 Feb 2022 20:35:08 GMT

You need to call EE.

You can't transfer your EE number to a new EE account.

You should've done an upgrade rather than a new contract.

You will now have to port your old number out to another network and then port back into your new contract.

Re: Ordered a new phone, new plan, wanted to keep my old number

XRaySpeX — Sun, 27 Feb 2022 20:55:21 GMT

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively "upgrade" your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.