topic Re: Number hasn’t transferred in SIM cards & Porting

Number hasn’t transferred

Lucy49 — Wed, 08 Apr 2020 12:12:53 GMT

Hello,

I recently sent my PAC code to EE to transfer my number to my new sim and got the confirmation email to say it would be done within a few working days.

It has been a week and a half but my number still hasn’t transferred over.

I have followed all the tips and have done what EE have said to do but it’s not working.

Kind Regards,

Lucy

Re: Number hasn’t transferred

NatMarsh94 — Wed, 08 Apr 2020 14:00:22 GMT

I'm having the exact same issue. Used PAC code from 3 to transfer across to my new EE mobile over a week ago, received the same confirmation it would be done within 2-3 days.

Still doesn't seem to have activated and I am not receiving any texts or calls through to the new phone.

Help!! 😖

Re: Number hasn’t transferred

zappra — Wed, 08 Apr 2020 14:10:38 GMT

Yep same issue here, got the confirmation email right away but no sign of number being transferred yet.

Re: Number hasn’t transferred

denyer86 — Wed, 08 Apr 2020 14:14:06 GMT

Nor has mine either. I've been waiting a week also!

Re: Number hasn’t transferred

Tiffany5 — Wed, 08 Apr 2020 14:19:24 GMT

Hi, I entered my PAC code on the system for my number to be transferred from three to EE on Friday at 12pm. It said it would take 1 working day, yet nothing has happen!?

Re: Number hasn’t transferred

Katie_B — Thu, 09 Apr 2020 12:11:32 GMT

Good Afternoon all,

If you have submitted the online form to transfer your number to EE and received confirmation we have this then this will be getting processed.

If this has passed the timescale provided, please give us a call so our mobile care team can chase this for you.

Katie 🙂

Re: Number hasn’t transferred

NatMarsh94 — Thu, 09 Apr 2020 12:39:40 GMT

Just spoke to a lovely guy from EE on the phone, the delays on number porting are understandably because of everything that is going at the moment. He ported my number across on the phone for me there and then, for some reason on the system it wont let it go across til 14th April but all good, so just a heads up for everyone with same issue.

Re: Number hasn’t transferred

Tiffany5 — Thu, 09 Apr 2020 12:53:47 GMT

I’ve just phone and everything has been sorted and my number has been ported across. However because of the bank holiday weekend it won’t start or finish until 14th! He was great!

Re: Number hasn’t transferred

Katie_B — Thu, 09 Apr 2020 12:58:02 GMT

Thanks for coming back and letting us know @NatMarsh94 and @Tiffany5.

Take care,

Katie 🙂

Re: Number hasn’t transferred

zappra — Thu, 09 Apr 2020 17:21:20 GMT

Yep I rang this morning and it’s all sorted. Didn’t take that long to get through either

Re: Number hasn’t transferred

James_B — Thu, 09 Apr 2020 17:24:34 GMT

Great news @zappra

Thanks for the update. 🙂

James

Re: Number hasn’t transferred

Desmondfahy — Sat, 29 Jan 2022 22:25:43 GMT

Hi there..

can anyone help me I have had my new phone for 3 days now and set up my pac code to transfer my number. I'm having some issues some my on contact are Receiving messages and from the other number still 🤔 any advice?

Re: Number hasn’t transferred

mikeliuk — Sat, 29 Jan 2022 22:38:14 GMT

Hi @Desmondfahy ,

Have two working days elapsed since submitting the PAC?

https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/what-day-will-my-number-move

If you've not yet received a text message to say the transfer is complete, you may need to wait until the next working day.

If you have received a text message that the transfer process is complete, you should contact EE to inform them of the problem that the transfer may not have gone through successfully.

Re: Number hasn’t transferred

Leanne_T — Sun, 30 Jan 2022 08:22:27 GMT

Morning @Desmondfahy

Thanks for coming here 🙂

Which phone are you using?

Are these messages being sent as an iMessage?

Leanne 🙂

Re: Number hasn’t transferred

Harvoo — Sat, 01 Oct 2022 07:01:56 GMT

I gave EE my PAC code when i bought my contact. I've not received any text message that mentions the transfer.

Day two of my new SIM now. Tried to submit the PAC code again but it won't let me, presumably because it's already used. And equally Vodafone won't let me generate a new one.

Is there any way to check the status? And is it triggered automatically now the phone is set up or do i need to do something?

Re: Number hasn’t transferred

Christopher_G — Sat, 01 Oct 2022 07:07:55 GMT

The port should have gone through by midnight last night, @Harvoo.

Could you try restarting your phone this morning please and let me know if it's working?

Thanks

Chris

Re: Number hasn’t transferred

Harvoo — Sun, 02 Oct 2022 14:23:40 GMT

Thanks for the reply. I did this once already as I had a text message
telling me to. But I did it today, turned it off while it changed for a
couple of hours this morning and then turned it back on. Still nothing.

Re: Number hasn’t transferred

Christopher_G — Sun, 02 Oct 2022 14:26:56 GMT

Thanks @Harvoo.

I would suggest speaking to our Mobile Care team so they can take a look at your account.

Let us know what happens.
Chris