topic Re: Number porting with EE - How to keep your number when switching mobile networks in SIM cards & Porting

Number porting with EE - How to keep your number when switching mobile networks

Jon_K — Wed, 24 Feb 2021 11:55:09 GMT

If you’re porting to EE, or moving to another network, you’ll need to get a PAC or a STAC depending on if you want to keep your number.

Moving to EE?

If you’ve got a PAC from another network and you’re looking to move your number to EE, you can do this by following one of the following options:

Contact our Mobile Care Team and give them the number that came with your new SIM and your PAC.
Complete our Keeping Your Number form online.

Thinking of leaving us? Here’s how to do it.

If you are considering switching to another provider and you want to know if you would have to pay any early termination charges, you can:

Check your My EE Account.
Get in touch with our Mobile Care Team.
Send us a text message with the word ‘INFO’ to 85075. We’ll then provide you with the information and send you a text message.

Moving to a new provider and taking your mobile number with you.

If you want to switch mobile provider and keep your mobile number, you will need to request a Porting Authorisation Code (PAC). You can get a PAC free of charge by following one of the following options:

Get in touch with our Mobile Care Team.
Your My EE Account.
By sending a text message with the word ‘PAC’ to 65075.

If you choose to text us for your PAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.

A PAC will allow you to move your existing mobile number to any other UK mobile network.

Once you have given your PAC to your new provider, they will be able to switch your number the next working day.

For requests made after 17:30 on a weekday, on a weekend or bank holiday, the request will take an extra working day.

Day of transfer request	Day of transfer
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	Monday
Saturday & Sunday	Tuesday

About your PAC.

Your PAC is valid for 30 days.

We recommend you use your PAC within 26 days to prevent any delays caused by bank holidays and weekends.

If you don't use the PAC, your account will remain open and you'll continue to be charged for services.

If you decide you don't want to use your PAC but would still like to cancel your contract, let us know before your PAC expires.

Moving to a new provider without keeping your current mobile number.

If you want to change mobile provider and automatically cancel your current service but not keep your mobile number, you can request a Service Termination Authorisation Code (STAC).

You can get a STAC free of charge through one of the following options:

Get in touch with our Mobile Care Team.
Your My EE Account.
By sending a text message with the word ‘STAC’, to 75075.

If you choose to text us for your STAC, we’ll send it to you via text message. This message will include any early termination charges for terminating your contract before its end date.

If you need to unlock your phone to use with your new provider, please head over to our unlocking page.

Got another question? Tap 'reply' to get involved.

Re: Number porting with EE - How to keep your number when switching mobile networks

Kelly551 — Tue, 01 Oct 2019 10:47:53 GMT

Want to unlock my phone to any network

Re: Number porting with EE - How to keep your number when switching mobile networks

Jon_K — Tue, 01 Oct 2019 11:06:24 GMT

Hi @Kelly551.

Have a look at our Unlocking Your Device Support Article for all of the information on unlocking your device 🙂

Jon

Re: Number porting with EE - How to keep your number when switching mobile networks

fenwick — Thu, 26 Mar 2020 12:47:53 GMT

Hi - I'm staying with EE; got a new phone from them, and would like to transfer my old number (from my previous EE phone which no longer works) to the new phone. Can I do this? Thanks.

Re: Number porting with EE - How to keep your number when switching mobile networks

James_B — Thu, 26 Mar 2020 12:56:50 GMT

Hi @fenwick,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Thanks

James

Re: Number porting with EE - How to keep your number when switching mobile networks

fenwick — Thu, 26 Mar 2020 12:58:18 GMT

Pay As You Go

Re: Number porting with EE - How to keep your number when switching mobile networks

James_B — Thu, 26 Mar 2020 13:04:57 GMT

Hi @fenwick,

If your old SIM is the correct size for your new phone, you can switch it over to keep your number.

If you need to use the new SIM, or if you purchased some credit with your new phone, please get in touch with Customer Care so we can move your existing number to your new SIM.

Thanks

James

Re: Number porting with EE - How to keep your number when switching mobile networks

fenwick — Thu, 26 Mar 2020 13:07:53 GMT

Hi James; that's great, many thanks for your advice.

Re: Number porting with EE - How to keep your number when switching mobile networks

James_B — Thu, 26 Mar 2020 13:16:45 GMT

No problem @fenwick 🙂

You know where to find us if you need help with anything else.

James

Re: Number porting with EE - How to keep your number when switching mobile networks

hannimator — Thu, 02 Apr 2020 10:30:15 GMT

Your online form appears to be broken for transfering an old number to EE - I cannot get passed the bit where I enter in my (new) EE number - says it needs to be a UK number starting in 07 but it *does* start with 07.

Can't contact 150 because of staff shortages (understandable).

Please help!

Re: Number porting with EE - How to keep your number when switching mobile networks

Jon_K — Thu, 02 Apr 2020 10:58:19 GMT

Hi @hannimator.

Welcome to the community.

I'm sorry to hear this, in this case the best way to get the number transferred over would be to contact our Customer Care team.

The hold time may be slightly longer than usual.

Jon

Re: Number porting with EE - How to keep your number when switching mobile networks

hannimator — Thu, 02 Apr 2020 11:04:51 GMT

@Jon_K

Thanks for quick reply

Mind advising on best times to call? I can't even get through, there is no hold. I just get told to call back later.

Also can you report the issue with the website?

Re: Number porting with EE - How to keep your number when switching mobile networks

Jon_K — Thu, 02 Apr 2020 11:09:42 GMT

Usually early morning would be better, @hannimator.

I'll have a look into that and see what I can do.

Jon

Re: Number porting with EE - How to keep your number when switching mobile networks

Judy- — Fri, 10 Apr 2020 14:03:27 GMT

Hi. I submitted an online form to transfer my partners number from Vodafone to EE on Monday 6th April. He received a confirmation from EE within minutes to confirm the transfer request would take place within one working day but the transfer has not happened yet...

My partners handset is a new additional line on my account.

Are you able to give any advice on what I should do?

Re: Number porting with EE - How to keep your number when switching mobile networks

Katie_B — Fri, 10 Apr 2020 14:17:04 GMT

Good Afternoon @Judy-.

Thanks for coming to the EE Community.

Are you aware if the number is still active with Vodafone?

If yes, I would recommend giving us a call so our mobile care team can check the status of your partner's number port.

Katie 🙂

Re: Number porting with EE - How to keep your number when switching mobile networks

yhfmx — Wed, 03 Jun 2020 14:24:08 GMT

I'm trying to transfer my number from 3, and got the same "Please make sure you enter the right phone number. It must be a UK phone number and start with 07" error as the other person. I'm unable to phone at the moment though. Any other way to sort this?

Re: Number porting with EE - How to keep your number when switching mobile networks

Katie_B — Wed, 03 Jun 2020 14:32:54 GMT

Good Afternoon @yhfmx.

Thanks for coming to the community and welcome to EE.

Has your contract begun with EE?

Katie 🙂

Re: Number porting with EE - How to keep your number when switching mobile networks

yhfmx — Wed, 03 Jun 2020 14:36:52 GMT

Thanks for the quick reply. I was trying to sort a flex plan out, so no I haven’t started paying for that yet. I do have my sim working with the new number I’ve been sent though.

Re: Number porting with EE - How to keep your number when switching mobile networks

Katie_B — Wed, 03 Jun 2020 14:38:45 GMT

Thanks for confirming this @yhfmx.

I have sent you a private message, please take a look and get back to me.

Katie.

Re: Number porting with EE - How to keep your number when switching mobile networks

yhfmx — Wed, 03 Jun 2020 14:44:58 GMT

Thanks but I’m not looking to do it over the phone.