topic Re: Sim card deactivated in SIM cards & Porting

Sim card deactivated

elwyn013 — Thu, 28 Apr 2022 07:57:33 GMT

I am currently in the UAE and found out my sim is deactivated, cannot send out nor receive calls and etc. Is there anyway we could reactivate the sim again please? Mobile number is +xxxxxxxxxxxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: Sim card deactivated

Leanne_T — Thu, 28 Apr 2022 08:24:42 GMT

Hi @elwyn013

Thanks for coming to the community.

Is the SIM card on pay monthly or pay as you go?

Thanks 🙂

Leanne.

Re: Sim card deactivated

elwyn013 — Thu, 28 Apr 2022 08:48:07 GMT

Hi @Leanne_T

Thanks for the reply.

My sim is pay as you go, i actually forgot to consume and top up my credit during the 6 months because im using whatsapp as communication and it's been a while since i went back to the UK.

Re: Sim card deactivated

Leanne_T — Thu, 28 Apr 2022 09:16:09 GMT

Hi @elwyn013

If you have not used the SIM card in over 273 days the number would have been recycled and lost.

To get this looked into you would need to get in touch with our Customer Care team, who can check if the number can be reinstated.

Thanks.

Leanne.

Re: Sim card deactivated

elwyn013 — Thu, 28 Apr 2022 09:22:36 GMT

I actually topped up last month just to keep the sim running active, that's why i was surprised why all of the sudden it got deactivated.

How do can I get in touch with the customer customer care team without calling them for obvious reasons and I am outside the UK as well.

Re: Sim card deactivated

Leanne_T — Thu, 28 Apr 2022 09:34:08 GMT

Hi @elwyn013

Thanks for the reply.

You would need to call us from another phone on +44 7953966250, and the team will be happy to help.

Leanne.

Re: Sim card deactivated

elwyn013 — Thu, 28 Apr 2022 10:16:23 GMT

Hi @Leanne_T

Just called them, my sim is up and running!

Thank you so much.

Re: Sim card deactivated

Leanne_T — Thu, 28 Apr 2022 10:21:03 GMT

Great news @elwyn013

Thanks for letting me know.

Leanne 🙂