topic Wrong number on phone after port in SIM cards & Porting

Wrong number on phone after port

djhart06 — Thu, 31 Mar 2022 20:38:47 GMT

Hello,

I've got the "wrong number showing on phone after port" problem and wondering if anyone has ever found a solution.

I have a Samsung galaxy A20e phone, brought my phone number back to Ee last Monday and all works ok ,correct number on calls and texts etc. But the phones sim card manager and about phone screen still shows the old number.

I've done a factory reset and a network reset to no avail,I've tried the sim in a Nokia phone and that also shows the old number, which suggests the problem lies with the sim card.

Phoned EE Tech but they just said to live with it.

I did think I might go to the shop to see if they could provide a replacement sim in the hope it works

Has anybody had this annoying problem and got it sorted ?

Cheers,

Del.

Re: Wrong number on phone after port

BrendonH — Thu, 31 Mar 2022 20:52:08 GMT

You need to ask for a network reset when you call EE.

But it doesn't make a bit of difference. It doesn't effect your phone or calls texts etc.

Re: Wrong number on phone after port

djhart06 — Thu, 31 Mar 2022 20:59:28 GMT

Thanks BrendonH

Will it correct the number on the phone though ?

Pity Tech didn't think of this when I phoned them.

Re: Wrong number on phone after port

BrendonH — Thu, 31 Mar 2022 21:03:26 GMT

It should correct it but it may not be in the format you like.

It could end up going 00447.....

Re: Wrong number on phone after port

djhart06 — Thu, 31 Mar 2022 21:39:56 GMT

Thanks Brendon, I guess that's better than a number that has no resemblance to thr one I'm using.

Re: Wrong number on phone after port

Gareth43 — Thu, 31 Mar 2022 21:47:05 GMT

That happened to me when I ported over from giffgaff and the network reset sorted it out for me. Although I had to mess about for 2 days to get it done.

Re: Wrong number on phone after port

354- — Thu, 31 Mar 2022 21:50:29 GMT

@djhart06

If you can borrow an Apple iphone from a friend, family, work colleague, etc, for a few minutes at most, you can use the iphone to edit the number that's on the sim card.

Once you've edited the number, stick the sim card back into the Samsung device, hopefully it should display the number that you want.

Re: Wrong number on phone after port

djhart06 — Thu, 31 Mar 2022 21:55:25 GMT

Thanks folks, I'll try the iPhone trick on the wife's phone if I can prise it from her 😉

Re: Wrong number on phone after port

djhart06 — Fri, 01 Apr 2022 09:19:03 GMT

Thanks 354, that worked a treat.

Excellent advice, problem solved.

Cheers,

Del.

Re: Wrong number on phone after port

Corky3 — Sun, 26 Feb 2023 10:10:17 GMT

Actually it does make a difference.

Depending on the contract you have, your contract is linked to the number on the SIM card. You may well find your allowances at a basic level.

My mobile shows as 44.36 MB used out of an allowance of 2GB. My actual allowance is 25GB with unlimited calls / texts. Not sure if that allowance has changed?

Re: Wrong number on phone after port

James_B — Sun, 26 Feb 2023 10:16:25 GMT

Hi @Corky3,

Welcome to the EE Community. 🙂

Where are you seeing the incorrect allowance?

In My EE or in your phone's settings?

James

Re: Wrong number on phone after port

Corky3 — Sun, 26 Feb 2023 10:40:39 GMT

In my phone's sttings.

Re: Wrong number on phone after port

James_B — Sun, 26 Feb 2023 10:43:52 GMT

Hi @Corky3,

So your phone can report your data usage more accurately, you'll need to input your billing cycle and data allowance.

If you need any help with this, please let me know which phone you're using.

Alternatively, you can track your data usage in the My EE app.

James

Re: Wrong number on phone after port

TP27 — Wed, 08 Mar 2023 13:16:35 GMT

This process works. I actually use an old Blackberry 30.

Re: Wrong number on phone after port

Leanne_T — Wed, 08 Mar 2023 13:23:52 GMT

Thanks for sharing @TP27

Leanne 🙂

Re: Wrong number on phone after port

ewiczka — Tue, 21 Mar 2023 11:47:39 GMT

Hi, I'm green and don't get it, how you can edit a sim card?

Re: Wrong number on phone after port

ewiczka — Tue, 21 Mar 2023 12:13:12 GMT

I've done it, thank you 😊

Re: Wrong number on phone after port

Kyiv — Mon, 17 Apr 2023 21:41:37 GMT

Thank you 354 spent hours reading and reseting network swoping sims reseting nearly rest my phone I Phone did the trick👍💋