topic Re: International Roaming eSim in SIM cards & Porting

International Roaming eSim

TimJThompson — Sat, 27 Nov 2021 13:06:04 GMT

Hi all,

I have an iPhone 12 and an EE pay monthly contract.
I rang a week or so ago and asked to have International Roaming activated and at the same time asked for my sim to be swapped to an eSim.
All was apparently good and the settings in the EE app showed that roaming was enabled.
My eSim code arrived and I swapped and activated it and it worked fine in the UK.
I should have re-checked the app before I left the UK bit forgot to.
I have now arrived in Dubai and it is not working. The app shows it is not enabled and I cannot enable it.
The ‘Help’ section says I need to call the UK but I can’t as I have no roaming.

Any advice would be helpful.

Re: International Roaming eSim

Christopher_G — Sat, 27 Nov 2021 15:33:03 GMT

Hi @TimJThompson

Welcome to the community.

What happens when you try to manually connect to a network there?

Chris

Re: International Roaming eSim

TimJThompson — Sun, 28 Nov 2021 01:26:03 GMT

Hi Chris

It shows the network name but no signal strength.

Tim

Re: International Roaming eSim

Christopher_G — Sun, 28 Nov 2021 09:13:20 GMT

Thanks, @TimJThompson

I've sent you a private message to try and get you some help.

Chris

Re: International Roaming eSim

GuidoalfonsO — Wed, 26 Jan 2022 05:57:18 GMT

Hello, I have a similar issue. A week before mi trip I activated the eSim(iphone 13mini)so I can use the physical Sim with the country I am. I have been told that roaming will be ready once I arrived to destination. Nothing happened, the roaming is not working. I tried to amable roaming, blocked in settings on the EE app, but is telling me that there is a little problem and that I have to uninstall the app and try How can i activate the roaming on the eSim, or I have to ask EE to do it?

Thanks for your help

Re: International Roaming eSim

James_B — Wed, 26 Jan 2022 07:46:35 GMT

Hi @GuidoalfonsO,

Welcome to the EE Community. 🙂

If you're unable to activate roaming in My EE, please get in touch with Customer Care so a member of the team can take a look at your account.

They'll be happy to help.

James

Re: International Roaming eSim

GuidoalfonsO — Fri, 28 Jan 2022 19:51:28 GMT

Thanks for your help James, but is hard to get in touch from abroad(Argentina at least), calls got drop or 30 minutes waiting time

Is there any international 0800´s number to call to, or another ecconomic way to get in touch?

Re: International Roaming eSim

Leanne_T — Sat, 29 Jan 2022 07:21:57 GMT

Morning @GuidoalfonsO

Thanks for coming back to us.

Please call us on +44 7953966250 from any phone and the team will get this looked into for you.

Leanne.

Re: International Roaming eSim

GuidoalfonsO — Sat, 29 Jan 2022 22:10:57 GMT

Thanks!

i called them and problem fix, it took a 37 minutes of an international call, but it is fixed now.

tanks again 🥰

thanks aga

Re: International Roaming eSim

Leanne_T — Sun, 30 Jan 2022 07:50:58 GMT

Glad to hear this is now sorted @GuidoalfonsO

Leanne 🙂