topic Re: eSIM activation in SIM cards & Porting

eSIM activation

Bazinga — Mon, 26 Apr 2021 06:36:09 GMT

ive used the option within the ee app to replace my esim. Everything works until I see a screen requesting the PIN to activate the esim. Nothing arrives, I tap the resent after 10mins and still no pin received.I have connection to wifi.

Lee

Re: eSIM activation

Chris_B — Mon, 26 Apr 2021 06:56:28 GMT

@Bazinga Why are you replacing your eSim ?

Re: eSIM activation

chistery — Mon, 26 Apr 2021 07:08:28 GMT

The PIN is sent to the existing SIM, so wifi won't help. Is your old SIM still active?

Re: eSIM activation

Bazinga — Mon, 26 Apr 2021 07:23:13 GMT

I put my iPhone into dfu mode to do a clean install

lee

Re: eSIM activation

chistery — Mon, 26 Apr 2021 07:25:44 GMT

You'll need to request a new physical SIM first then, or pop into an EE Store to get an eSIM pack if you have deleted your current eSIM.

Re: eSIM activation

Bazinga — Mon, 26 Apr 2021 07:35:23 GMT

iPhone put into dfu mode so I was able to do a clean install of iOS. So all data and info is removed from the unit.

Lee

Re: eSIM activation

Bazinga — Mon, 26 Apr 2021 07:37:08 GMT

I tired obtaining a Qr code as well but this failed to activate. I mention the wifi just incase someone was going to mention a internet connection was required.

lee

Re: eSIM activation

chistery — Mon, 26 Apr 2021 07:39:30 GMT

@Bazinga You need an active SIM to use it, and as you wiped it, it won't work. You'll need to request a new SIM.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this

Re: eSIM activation

Bazinga — Mon, 26 Apr 2021 07:39:58 GMT

Thanks for the info. So what would be the reason for offering replace your esim via the app. Sorry that's not meant to sound like Im having a pop at you. I just assumed it was a quick way of obtaining. a esim without having to visit a store etc.

lee

Re: eSIM activation

chistery — Mon, 26 Apr 2021 07:43:29 GMT

The app allows you to change your SIM but it assumes you have an active SIM so they can verify it by SMS.

If there was no verification someone could get your MyEE account details and request a new SIM with no more security checks. People are quite lax when it comes to passwords, so an extra check is a good idea.

Re: eSIM activation

uvarvu — Thu, 29 Apr 2021 19:47:21 GMT

Other verification options should be provided, for example you should be able to upload a video of yourself holding ID or something, a few banks do this. The verification might take a while but at least you’re not screwed over like in this case!

Re: eSIM activation

Mike189 — Wed, 17 Nov 2021 13:25:29 GMT

Easiest way to the solution is go to store or ask someone to borrow their phone as this physical SIM rubbish is impossible if your phone only excepts esim. You might be lucky to do it online but they read by script and it takes forever. Which they do in store or I borrowed my mates phone which they did in minutes.

Re: eSIM activation

AL0Besim16 — Fri, 25 Feb 2022 20:51:51 GMT

Hi I'm having an issue with my new sim

Re: eSIM activation

Leanne_T — Sat, 26 Feb 2022 07:58:22 GMT

Morning @AL0Besim16

Thanks for coming to the community.

Could you let us know what issue you are having with the SIM card?

Speak soon 🙂

Leanne.

Re: eSIM activation

timwallis88 — Sat, 19 Mar 2022 07:00:33 GMT

If you can get online via WiFi, if you go to EE online chat, they will activate it manually from there end and it will work fine in a few hours, no need to get another real one.

Re: eSIM activation

Oksana05 — Sat, 28 Jan 2023 21:06:33 GMT

yep that worked for me

Re: eSIM activation

Kevtough1 — Wed, 19 Apr 2023 17:27:38 GMT

Please log a complaint about this as this is stupid and they need to provide an alternative method of authentication.

Re: eSIM activation

Kevtough1 — Wed, 19 Apr 2023 17:36:11 GMT

Nothing will happen until enough people complain about this. Log a complaint as I have.

I’m stuck offshore on a boat my esim stopped working and can’t get a SIM card and can’t get the OTP.

OTP sent to phone numbers are stupid as not everyone works 9-5 in an office.

I have problems with 2 factor authentication as I can’t always receive an old fashioned TEXT.

Some companies have moved to sending through whatsapp using my Ee number.

Re: eSIM activation

Leanne_T — Wed, 19 Apr 2023 17:54:54 GMT

Hi @Kevtough1

I am very sorry to hear this has happened.

Please let us know how you get on with the complaint you have raised, once the team get in touch with you.

Leanne.

Re: eSIM activation

NIWAR — Sun, 02 Jul 2023 00:54:10 GMT

active my sim