topic Re: Download eSim not working in SIM cards & Porting

Download eSim not working

QSPpp — Tue, 13 Oct 2020 08:01:38 GMT

Hello,

When I order a replacement SIM Online and Select eSim.

It gives the option of downloading the QR code, but it is not displayed and cannot find in the EE app.

I have tried this a few times over the last few months and nothing. As I keep swapping phones to get this working would be amazing.

Has anyone managed to do this before, Is this a broken feature, can someone in EE urgently look at this esp with the new iPhone 12's being announced today?

Thanks,

Re: Download eSim not working

QSPpp — Tue, 13 Oct 2020 08:02:45 GMT

Re: Download eSim not working

chistery — Tue, 13 Oct 2020 09:04:53 GMT

Hi @QSPpp

I suspect EE haven't quite finished launching online eSIM provisioning yet and that's the issue you are having. For now, you need to get a physical QR code from EE, by calling or going to a store. However it looks like this may change very soon based on this.

Re: Download eSim not working

QSPpp — Tue, 13 Oct 2020 09:12:04 GMT

EE can you confirm you’ve released something to consumers that isn’t ready yet?

Re: Download eSim not working

Leanne_T — Tue, 13 Oct 2020 13:41:15 GMT

Hi @QSPpp

Thanks for coming to the community.

I have sent you a private message for some further details.

Thanks.

Leanne.

Re: Download eSim not working

PaoloD — Sat, 17 Oct 2020 07:42:19 GMT

Any update on this?

Re: Download eSim not working

Hatton920 — Fri, 23 Oct 2020 15:41:42 GMT

I’m trying to download a esim too however nothing is appearing in myee which the website tells me to do.

Re: Download eSim not working

45networker — Sat, 24 Oct 2020 19:12:07 GMT

sorry but how do you order an eSIM for download? I can't see an option on the website or in the app to do it.

I already have an eSIM in my existing iPhone and need to move it to my new device

Re: Download eSim not working

Pastod — Sat, 24 Oct 2020 19:36:40 GMT

Same thing. I need one for tomorrow when I will be switching the account to another device.

Re: Download eSim not working

PaoloD — Sat, 24 Oct 2020 19:50:31 GMT

You can't download an eSIM... yet - EE are working on it. So, your only option is to either phone 150 & request they post you an eSIM QR Code OR request this online (both options will cost you £1.50): https://ee.co.uk/help/help-new/getting-started-and-upgrading/setting-up-an-esim/what-is-an-esim1.

Re: Download eSim not working

Murray5 — Sun, 25 Oct 2020 04:07:33 GMT

Hi,

I'm having the same issue in that everything looks like it should work except the Download button doesn't do anything. Is there an issue with the software. Not being able to download a replacement esim after upgrading phones makes the upgrade cycle very clumsy.

Any help would be appreciated. Thanks Murray

Re: Download eSim not working

PaoloD — Sun, 25 Oct 2020 08:29:09 GMT

Hi Murray, EE told me 2 days ago that the digital (download) option is coming soon. So we shouldn't really be seeing it yet, which is probably why it's not working for you. You'll have to go with the QR code in the post instead. Annoying I know!

Re: Download eSim not working

chistery — Sun, 25 Oct 2020 08:30:05 GMT

You can also pop into an EE store, but check if you need to make an appointment and take photo ID with you too.

Re: Download eSim not working

Murray5 — Sun, 25 Oct 2020 08:37:19 GMT

Thanks,

Won't hold my breath but it will be good to do it digitally eventually. I'm overseas and they won't a QR code offshore.

Re: Download eSim not working

Pastod — Sun, 25 Oct 2020 14:19:40 GMT

Just been to Milton Keynes to pickup new phone and here it goes:

- EE store there cannot scan the ID, therefore are unable to give you out the QR or physical sim

- Apple tried to transfer my plan between devices when changing but to no availability - plan stated to be non transferable. They said it’s first as they never seen it like that.

- went back to EE with hope to get ID scanned again but whole MK systems are down at the moment. They do advise to use posted code service.

So here I am now with no plan on my phone, no messages, mails, no option to verify my banking apps etc.

Thanks EE, really great service.

Re: Download eSim not working

Pastod — Sun, 25 Oct 2020 14:18:43 GMT

ps. If you have preproduction apps exposed externally (QR generator), that’s crap management and security from app devs.

Re: Download eSim not working

chistery — Sun, 25 Oct 2020 14:36:38 GMT

Have you still got your old phone @Pastod?

If not, you will have to wait for the eSIM to be sent, but worth trying the store again to see if they've fixed their ID issues.

Re: Download eSim not working

Pastod — Sun, 25 Oct 2020 14:41:11 GMT

No, old phone was swapped in upgrade programme.

Waiting for post is pretty crap in these days especially when all can be done digitally.

Re: Download eSim not working

chistery — Sun, 25 Oct 2020 14:43:31 GMT

I agree, but EE has never said they support eSIM provisioning online, so the same ways as before are to be used.

Re: Download eSim not working

connorpowell — Sun, 25 Oct 2020 15:04:16 GMT

I don’t know if this will be of any use to anyone; but when I went in-store to get an EE Sim, there system was down due to the launch of the iPhone 12 and as so many people were trying to access the eSim generation software it couldn’t handle the capacity and wouldn’t even load in store.

I have since been back to the store and they’re working just fine; took about 2 minutes for them to sort it out for me and they gave me a little eSim pack with the QR code inside of it; and registering it to my device took no more than 30 seconds.

Also its worth noting they’re free in store for pay monthly customers; but if you call customer services for one youll have to pay £1.50 and delivery within 3 business days