topic Re: EE accidentally blacklisted my IMEI in Other phones & Devices

EE accidentally blacklisted my IMEI

at318 — Thu, 29 Oct 2026 13:47:29 GMT

Long story, but my husband's phone got lost when we were abroad and so I called EE to notify them. They blocked the IMEI number of the phone they thought he had, without asking permission or for any details. The phone they blocked is the one I am using now (he had upgraded last year through EE and given the phone to me to use). I have spoken to EE now and they have told me that they have removed the blacklist. However, I still can't use my phone. How long will it take? I need my phone for work and am struggling.

Re: EE accidentally blacklisted my IMEI

Chris_B — Thu, 29 Oct 2026 14:11:15 GMT

@at318 It can take up to 24h but it shouldn’t be that long. Try restarting the device a few times.

Re: EE accidentally blacklisted my IMEI

at318 — Thu, 29 Oct 2026 14:15:46 GMT

@Chris_B Thank you... will do a few restarts! So frustrating 😞