topic Re: put new sim card in phone says contact service provider in Other phones & Devices

put new sim card in phone says contact service provider

PatrickPerrott — Tue, 15 Sep 2026 14:45:34 GMT

i have vintage Motorola razr v3i that used to be on orange network so i assumed since orange and t moblie formed ee i could put ee sim car in however once the sim card is in the phone it says contact servic provider

Re: put new sim card in phone says contact service provider

Schockwave — Tue, 15 Sep 2026 15:21:16 GMT

Hello @PatrickPerrott ,

Welcome to the community,

It looks like your phone is locked to Orange and would need an unlock code , not sure whether EE can do that for you, as it is an old phone, you could try looking online or going to a store to get it unlocked, before your EE SIM card will work.

Re: put new sim card in phone says contact service provider

Leanne_T — Tue, 15 Sep 2026 17:10:51 GMT

Hi there @PatrickPerrott

Thanks for coming to the community.

Our Unlock EE Device to Use with Another Network page has a link to our unlocking form. If this does not help, please give us a call and our tech guides will look into unlocking the device for you.

Thanks 🙂

Leanne.