Erroneous £44 credit offered for a phone charger instead of laptop brick."

Luis978 — Mon, 31 Aug 2026 15:02:50 GMT

An EE agent has applied a £44 bill credit to cover a 45W charger for my new Galaxy Book6 Ultra 16 inch. This is an error because the phone team is looking at a typo on the EE website. The Ultra laptop requires a 140W brick (£109 from Samsung) to run its Nvidia graphics card. A 45W plug will not charge the machine under load. Can a forum manager please step in, look at the manufacturer specs, and apply the remaining £65 credit so I can purchase the correct block?

Re: Erroneous £44 credit offered for a phone charger instead of laptop brick."

Northerner — Mon, 31 Aug 2026 15:19:21 GMT

Hi @Luis978

There is no account access on these forums. You'll need to speak to EE CS on 150 about this issue.

Thanks

topic Erroneous £44 credit offered for a phone charger instead of laptop brick." in Other phones & Devices

Erroneous £44 credit offered for a phone charger instead of laptop brick."

Re: Erroneous £44 credit offered for a phone charger instead of laptop brick."