Failed to provide solution

Aakashjagtap — Fri, 08 May 2026 04:35:09 GMT

I raised a complaint about my EE broadband contract being renewed without my informed consent. The Ombudsman decision says upgrades were placed in-store in June/July 2025, engineer work was done, and order confirmations issued — but I never knowingly agreed to extend my contract until July 2027. EE refunded activation charges as goodwill and offered £35 back only if I stayed on a two‑year plan, even though I had left the country. The Ombudsman concluded there was no evidence of mis‑sell, but I strongly disagree. I believe EE failed to clearly explain the changes, leaving me with unfair charges and obligations.

Re: Failed to provide solution

Chris_B — Fri, 08 May 2026 06:07:50 GMT

@Aakashjagtap If this went to the ombudsman you have your answer.

topic Failed to provide solution in Other phones & Devices

Failed to provide solution

Re: Failed to provide solution