My garmin isn’t working

Katielouisec4 — Tue, 14 Apr 2026 14:03:19 GMT

I bought my garmin through EE last September and pay monthly. How can I sort the problem?

it’s faulty

won’t connect to my phone and won’t even count steps or heart rate on my wrist.

do I contact EE or garmin

Re: My garmin isn’t working

Christopher_G — Tue, 14 Apr 2026 16:15:46 GMT

Hi @Katielouisec4

Welcome to the community.

I'm sorry to hear that you have an issue with your watch. Since it's been over 30 days since you bought it, I'd definitely recommend contacting Garmin directly. They'll be able to run through some troubleshooting with you and discuss your repair/replacement options, if needed.

Hope you get sorted.

Chris

topic Re: My garmin isn’t working in Other phones & Devices

My garmin isn’t working

Re: My garmin isn’t working