topic Can anyone help .please. the Pattern to open my phone is saying wrong pattern in Other phones & Devices

Can anyone help .please. the Pattern to open my phone is saying wrong pattern

Sue249 — Mon, 05 Jan 2026 15:20:01 GMT

My phone won’t open it says my pattern input is wrong and has blocked me tried re tried chatbot no help at all .

any one any ideas .? T.i.a.

Re: Can anyone help .please. the Pattern to open my phone is saying wrong pattern

Schockwave — Mon, 05 Jan 2026 15:39:42 GMT

Welcome to the community,

No, but the only thing I can suggest is doing a factory reset, just hope that you have a back up so that you can reinstall everything from your back up, once you have done the factory reset.

Re: Can anyone help .please. the Pattern to open my phone is saying wrong pattern

Northerner — Mon, 05 Jan 2026 17:16:20 GMT

Hi @Sue249

You normally have a second password/pin option if you forget the pattern.

If not then as @Schockwave says.

Thanks

Re: Can anyone help .please. the Pattern to open my phone is saying wrong pattern

bristolian — Mon, 05 Jan 2026 17:36:13 GMT

You're effectively asking "how do I bypass my PIN/pattern protection"? - the security that is specifically intended to secure a phone until the correct details are inserted.

EE are a network operator and can't directly assist you besides pointing you towards Android/Apple's help pages. Which do you have?

Re: Can anyone help .please. the Pattern to open my phone is saying wrong pattern

Sue249 — Mon, 05 Jan 2026 22:39:59 GMT

Yes I have apple and android .thanks for your reply .
S W

[Mod edit: name redacted. Please do not post personal details on public boards.]

Re: Can anyone help .please. the Pattern to open my phone is saying wrong pattern

Sue249 — Mon, 05 Jan 2026 22:39:42 GMT

I’ve always used finger print and pin .its not giving me the option to use them .thanks for your reply 🙂
S W

[Mod edit: name redacted. Please do not post personal details on public boards.]

Re: Can anyone help .please. the Pattern to open my phone is saying wrong pattern

bristolian — Mon, 05 Jan 2026 21:17:47 GMT

FYI you have a short time after posting to edit, negating the need to post multiple short replies.

Apple guide to unlocking phones - https://support.apple.com/en-gb/118430?iphone-authentication-type=iphone-with-face-id

Android guide to unlocking phones - https://support.google.com/android/thread/200166141/why-my-android-is-not-accepting-pattern-lock-even-i-am-entering-right-pattern?hl=en