topic Re: ive lost my phone! in Other phones & Devices

ive lost my phone!

Conorjb — Tue, 21 Oct 2025 17:55:09 GMT

i lost my phone but when i select the "lost phone" its gives me a number to ring?!?! What am i meant to ring them off when ive lost my phone? please someone help me! im losing my sh*t!!!

Re: ive lost my phone!

XRaySpeX — Tue, 21 Oct 2025 18:06:35 GMT

@Conorjb : There are other phones to call from. Can't you borrow 1?

Re: ive lost my phone!

Conorjb — Tue, 21 Oct 2025 18:14:47 GMT

if i did do you not think i would have done that??? im waiting for my partner to come home so i can use hers but if i didnt have her than how would i sort it? Seems pretty silly that a company of EEs size that they dont have someone to chat to online for this situation no?

Re: ive lost my phone!

Schockwave — Wed, 22 Oct 2025 00:14:08 GMT

@Conorjb ,live chat is available for contract customers via the EE App, by clicking on help at the bottom of the app, just click on message us.

Re: ive lost my phone!

XRaySpeX — Wed, 22 Oct 2025 03:42:59 GMT

I would've suggested that except that the EE App only runs on a mobile phone which the OP has lost. Clever thinking, EE!

Re: ive lost my phone!

bristolian — Wed, 22 Oct 2025 07:14:44 GMT

@XRaySpeX wrote:
the EE App only runs on a mobile phone

Untrue. I run the app on a phone & tablet.