topic Re: Need return bag in Other phones & Devices

Need return bag

Profile closed — Tue, 01 Jul 2025 14:32:50 GMT

Hello,

I need to send some equipment back to EE as I am not using it, have phoned EE tech support and they told me that a returns bag has been sent but the bag has not turned up yet, phoned again and in total 3 more bags have been ordered but have not yet arrived.

Any help would be greatly appreciated so I can send the equipment back.

Thanks

Re: Need return bag

Peter_W — Tue, 01 Jul 2025 17:39:00 GMT

Hey @Profile closed, thanks for stopping by.

What equipment is it you're looking to return here, and do you know if this is still under contract?

Peter

Re: Need return bag

Profile closed — Tue, 01 Jul 2025 20:05:44 GMT

Yes I need to send 2 routers back and a digital phone as well, still under contract

Re: Need return bag

Lesley_W — Wed, 02 Jul 2025 07:46:47 GMT

Thanks for confirming that @Profile closed

There are a few ways to return equipment, was it definitely a bag they had arranged and not one of the other methods listed here Return and recycle your EE Broadband or EE TV products ?

Lesley