https://community.ee.co.uk/t5/Other-phones-Devices/unreadable-title/m-p/1545033#M25957 <P>I am having difficulty unlocking my 4gee Alcatel Osprey.</P><P>I entered the IMEI which told me it is indeed locked, it then gave me an unlock code which directed me to a page detailing how to unlock it. At this point there is a black button saying unlock now. But that only redirects me back to the enter IMEI page I just came from. Just going round in circles with no success!</P> Mon, 30 Jun 2025 20:47:16 GMT Wookieuk 2025-06-30T20:47:16Z https://community.ee.co.uk/t5/Other-phones-Devices/unreadable-title/m-p/1545093#M25958 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4728661">@Wookieuk</a></SPAN>&nbsp;<BR /><BR />Can you try clearing your browser cookies and cache, then try again?&nbsp;<BR /><BR />If you're still having trouble unlocking, please <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-broadband" target="_blank">call our Customer Service team</A>, where a guide will be able to raise a manual unlock request for you.&nbsp;<BR /><BR />Ali&nbsp;</P> Tue, 01 Jul 2025 09:12:22 GMT https://community.ee.co.uk/t5/Other-phones-Devices/unreadable-title/m-p/1545093#M25958 Ali_A 2025-07-01T09:12:22Z