topic Re: Phone is been stolen in Other phones & Devices

Phone is been stolen

Abbie797 — Thu, 12 Jun 2025 11:17:42 GMT

Hi yesterday I went in to get my phone shut down as it’s been stollen , I just wanna double check it’s been shut off

Re: Phone is been stolen

bristolian — Thu, 12 Jun 2025 11:59:18 GMT

You've not said where you "went in" to, but I presume it's an EE retail store.

There's no access to individual customer accounts on this forum, I'd recommend either visiting the store in question, or calling CS from another phone - 07953 966150.

Re: Phone is been stolen

Christopher_G — Thu, 12 Jun 2025 12:37:25 GMT

Hi @Abbie797

Welcome to the community.

I'm sorry to hear that your phone was stolen. If you've asked for it to be barred, I'm confident the team in-store would have done that for you. If you'd like to double-check for peace of mind, I recommend following @bristolian's advice and speak with our customer support team.

Chris