topic Re: Diary sharing in Other phones & Devices

Diary sharing

Mgricketts — Fri, 23 May 2025 11:58:19 GMT

Recently joined EE and have an issue in sharing my diary. When I diarise an event in my diary and then share with my partners diary I receive an automated message that says : You have more than one number on this account, we need the account holder to login to EE App online or call 150 to manage any Spend Caps. However I have unlimited text messages and calls in my bundle. Anyone else had this and how did you resolve the issue?

Re: Diary sharing

Chris_B — Fri, 23 May 2025 12:24:47 GMT

@Mgricketts If that share is via a text are you using any emojis? Even if you’re not it sounds like it going as a MMS and these are chargeable hence the message to change the spending cap which at a guess is set to £0

Re: Diary sharing

bristolian — Fri, 23 May 2025 12:30:42 GMT

If you try sharing an Android contact via SMS, the OS uses VCF file format which is not supported by SMS and is converted to MMS - with an on-screen notification.

I would guess the same thing is happening for you - "share via SMS" > phone converts to MMS > on-screen notification dismissed > MMS tries sending and is chargeable > spend cap triggered