topic Re: Want additional line phone or laptop but app says not eligible joined in Other phones & Devices

Want additional line phone or laptop but app says not eligible joined

Markiedonut25 — Sat, 08 Feb 2025 18:41:08 GMT

Been custom for years new app don't recognise this entitlement to multi discount not on account got broadband disc discounts not being applied but was charged for smart WiFi add on told spoke 4k box with regrade total mess my account complaints team useless time to end my services had enough off constant problems

Re: Want additional line phone or laptop but app says not eligible joined

Chris_B — Sat, 08 Feb 2025 19:25:07 GMT

@Markiedonut25 any chance you could re word that ? because I’m lost just trying to understand it

Re: Want additional line phone or laptop but app says not eligible joined

Christopher_G — Sun, 09 Feb 2025 08:57:03 GMT

Hi @Markiedonut25

Welcome to the community.

Have you spoken with our customer service team? They'll be able to look into this and check your eligibility for another line on your account.

Chris