topic Re: Sony headphones receipt in Other phones & Devices

Sony headphones receipt

Lidabee16 — Wed, 29 Jan 2025 17:26:42 GMT

Hi I ordered the Sony headphones last year and they've stopped working. I've contacted Sony who want a proof of purchase including vat receipt. Any idea where I'd find this on my account? Or who to contact online? I can't call 150 as I'm deaf so struggle on the phone

Re: Sony headphones receipt

Northerner — Wed, 29 Jan 2025 17:58:00 GMT

Hi @Lidabee16

Can you use the text relay service?

https://ee.co.uk/help/contact-ee/sales

Or the message service via the EE app.

Which headphones do you have (model number).

Thanks

Re: Sony headphones receipt

Chris_B — Wed, 29 Jan 2025 18:19:54 GMT

@Lidabee16 The warranty on Sony headphones is 1 year so depending on when last year they could be out of warranty. When the headphone got delivered they also had a receipt with them. If you no longer have this then use the link by @Northerner

Re: Sony headphones receipt

Lidabee16 — Tue, 04 Feb 2025 17:44:21 GMT

Thanks will do that, and they're the wH-1000XM4