topic Re: doro 8100 not allowing answer call in Other phones & Devices

doro 8100 not allowing answer call

Kate203 — Sat, 28 Dec 2024 12:15:42 GMT

Hello am 80 =year old, using doro 8100, when I receive a call i see the box that says decline or answer , I click answer and message disappears but phone call keeps ringing, I have also difficulty in getting phone to slide up. and also tried using a stylus....Any advice appreciated. as I keep losing calls and have to ring them back.

Kim

Re: doro 8100 not allowing answer call

Chris_B — Sat, 28 Dec 2024 12:59:02 GMT

@Kate203 Do you have issues when just pressing the screen ? Can you press the icons ok and access them without issue?

Re: doro 8100 not allowing answer call

Kate203 — Sat, 28 Dec 2024 13:03:18 GMT

Hello Chris thank you for replying. I have no problems accessing the icons on the screen and can swipe up when logging in .It is just when I receive a call doh!

Re: doro 8100 not allowing answer call

Lesley_W — Sun, 29 Dec 2024 13:22:14 GMT

Hi @Kate203

Thanks for coming to our community.

Have you only recently gotten the phone? Or have you had it a while and this problem has just started happening?

Lesley

Re: doro 8100 not allowing answer call

Kate203 — Sun, 29 Dec 2024 13:38:47 GMT

Hello Lesley

Had phone about 12 months, and noticed this about 6 months ago,Doro support suggested using Stylus, which does not solve problem. Strange that it is only happening when trying to answer a call. As I say I can press the answer and (decline/answer) disappear, but phone continues to ring instead of letting me speak with caller.So then when they hang up I have to ring them back. doh!!

Re: doro 8100 not allowing answer call

Lesley_W — Sun, 29 Dec 2024 15:45:29 GMT

Thanks @Kate203

Does it happen with all calls?

Lesley

Re: doro 8100 not allowing answer call

Kate203 — Sun, 29 Dec 2024 15:58:36 GMT

Yes every call doh!!

Re: doro 8100 not allowing answer call

Alex_H — Mon, 30 Dec 2024 10:40:37 GMT

@Kate203 You have probably already done so, but just wanted to check as it had not been mentioned, has the phone been restarted since the issue began?

Are there any available software updates in Settings> About phone> System/Software updates>Download and install?

Alex

Re: doro 8100 not allowing answer call

Kate203 — Mon, 30 Dec 2024 11:11:48 GMT

Thanks Alex, yep done all that.......BUTTTTT yay! managed to answer TWO calls today, so maybe something has changed.

Appreciate all comments always good to liase with someone. Thank you, will let you know if I revert back to not being able to answer.

Re: doro 8100 not allowing answer call

Alex_H — Mon, 30 Dec 2024 11:38:32 GMT

@Kate203 Glad to hear it has worked today, thanks for letting us know. Fingers crossed it stays working 🙂

Alex